Apartment Review for Chinoe Creek - Lexington, KY

This is an honest review of Chinoe Creek. We have lived here almost a year. This is a great neighborhood and you can walk to a small shopping center which is very nice. The maintenance guys are wonderful. The people who work in the office are also generally nice, for the most part. We do not have a personal problem with anyone, just the way we have been treated as tenants. There really are a LOT of problems with this place. First of all, you pay for amenities you will never get to use. The pool: It is constantly full of people who do not live here. People are often drunk, swimming around with beer cans in their hands. You can never get a chair and the few that are provided are broken. We got to use the pool three times all summer because we could never get one of these broken chairs. We spent extra money to go to the public pool down the street. When we informed the office, they simply said there was nothing they could do. Why not give out pool passes and check them?? I guess that is too much work. The gym: It is always dirty and the elliptical machine is almost always broken. The tanning bed: This room is also always dirty and the cheap, plastic fan provided is also broken. The business center: There really isn't one. None of the equipment ever works. You call and are told "it is going to be fixed". This never happens. We expected to be able to use these amenities. After all, we do pay for them. You kind of get the impression that once you move in here, they don't care to fix these issues since they legally have you locked in. As for the apartments, you can hear EVERYTHING that goes on next to you and above you, I'm told. We received a notice for "loud voices" when I was the only one home, watching tv one night. We can also hear dogs crying and howling all day. We have a collicky baby so I have never complained about anyone else, knowing that they probably have a similar problem. During the winter, our sidewalks were not salted. I fell with my newborn daughter, who slid across the ice in her carrier. Only after I called and told about this did they come salt the walk. I imagine they were afraid of a lawsuit. There are also random, leashless dogs and cats that wander the property. And also, the internet you pay for often does not work. However, you still have to pay the full price. Despite all this, we planned to stay another year but move to a quieter, first floor apartment with more space. We were told that we were "marked down" for this specific apartment. I even offered to sign a lease and was told I didn't need to and that I just needed to stop by and pick up the keys on the move in date. Three weeks later, we are told they leased the apartment to someone else because they "forgot" to "mark it down". We had already packed and hired movers since we were going out of town for a few days. I guess these other people are more important, even thought they were assigned to an unavailable apartment. They have apologized but will not give us the apartment we were promised. We are simply given options to move to another apartment one and a half months later than we had planned to move. How is this an acceptable answer? Why are we being told to figure something else out instead of them moving the other people to a different apartment? The person who made this mistake did not even call to apologize to us. My husband had to call to find out what was going on. I think they would never have even called us back. I understand that mistakes happen, but it really seems like no one cares about us, even after we have spent our money to live here for almost a year. The worst part of all, is that the apartment complex we wanted to move into at the end of our lease is now full and we could have gotten in three weeks ago. Now, we have no place to go and do not want to live here. We feel angry, hurt, and mistreated by a business we have paid good money to. This was the first place we lived after we got married and the place we brought our newborn daughter home to. That is why, despite the bad conditions, we considered staying. If you move here, get everything in writing. Apparently, they will not honor their word. I guess we are just dollar signs to them. We lived in Park Plaza before this. It was a lot more expensive, but I guess you really do get what you pay for.